Terms and Conditions

Last updated: 8 October 2026

1. Who we are
These terms apply to orders placed through mybooknooks.co.uk. The contract is with ARRIVEPAY LIMITED (trading as My Book Nooks), company number 16664608, registered in England and Wales. Registered office: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom. Email: arrivepayltd@gmail.com.

2. Orders
Products shown on the website are an invitation to order, not a binding offer. When you place an order we confirm receipt by email. The contract is formed when we dispatch your order. We may decline an order, for example if a product is unavailable or a price was shown incorrectly, and if so we will refund any payment taken.

3. Prices and payment
Prices are shown in the currency selected on the site and include VAT where applicable. Payment is taken at checkout by the methods offered there (for example card, PayPal, Apple Pay, Google Pay or Shop Pay). Payments are processed securely by our payment providers; we do not store your full card details.

4. Delivery
Orders are dispatched within 1 to 2 business days. Delivery takes 2 to 9 business days after dispatch. Delivery is made to the address you give at checkout, so please check it carefully. Free delivery applies as stated on the website. You will receive a tracking link by email once your order has shipped.

5. Changing, cancelling and returning an order
To change or cancel an order before it is dispatched, email arrivepayltd@gmail.com as soon as possible with your order number. After delivery you can return items within 30 days for a refund, including your statutory right to cancel within 14 days. Return shipping is free: we provide a prepaid return label. Full details are on our Returns & Refunds page.

6. Faulty or damaged goods
Goods must be of satisfactory quality, fit for purpose and as described. If you receive a faulty or damaged item, email us at arrivepayltd@gmail.com with your order number and photos and we will arrange a replacement or refund. This does not affect your statutory rights.

7. Privacy
We use your personal data only to process your order and to contact you about it. See our Privacy Policy for details.

8. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise our liability is limited to foreseeable loss or damage caused by our breach.

9. Complaints
If you have a complaint, email arrivepayltd@gmail.com and we will reply within 1 business day and aim to resolve it promptly.

10. Governing law
These terms are governed by the law of England and Wales. If you live elsewhere, the mandatory consumer protection rights of your country of residence are not affected.