Privacy policy

Privacy Policy Last updated: 8 October 2026

Who we are ARRIVEPAY LIMITED (trading as My Book Nooks), company number 16664608, registered in England and Wales, 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom, is the controller of your personal data. Contact: arrivepayltd@gmail.com.

What we collect

  • Contact details: name, email, phone number, billing and delivery address.
  • Order and payment details: items purchased, transaction details. Card details are processed by our payment providers and are not stored by us.
  • Account details if you create an account.
  • Messages you send us.
  • Device and usage data: IP address, browser, pages visited, collected through cookies and similar technologies.

How we use it

  • To process and deliver your orders and handle returns and refunds.
  • To communicate with you about your order and provide customer support.
  • To prevent fraud and keep the website secure.
  • To send marketing emails if you have opted in; you can unsubscribe at any time.
  • To measure and improve our website and advertising.
  • To comply with legal obligations.

Legal bases (UK GDPR) Performance of a contract, legal obligation, legitimate interests (security, fraud prevention, improving our service) and consent (marketing and non-essential cookies).

Who we share it with Service providers who help us run the business: Shopify (store platform and hosting), payment providers, delivery and fulfilment partners, analytics and advertising partners (for example Google and Meta), and email service providers. We do not sell your personal data for money.

International transfers Your data may be processed outside the UK. Where this happens we use appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

How long we keep it Only as long as needed for the purposes above and to meet legal and accounting requirements.

Your rights You have the right to access, correct or delete your personal data, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, email arrivepayltd@gmail.com. You can also complain to the Information Commissioner's Office (ico.org.uk).

Cookies We use cookies to make the site work, to remember your cart, and, with your consent, for analytics and advertising.

Changes We may update this policy from time to time. The latest version is always on this page.