Refund policy
Returns & Refunds
Return window You can return an item for any reason within 30 days of receiving it. This includes your statutory right to cancel within 14 days of receipt.
How to start a return
- Email arrivepayltd@gmail.com with your order number and the reason for the return.
- We will send you a prepaid return label and the return instructions within 1 to 2 business days.
- Please do not send anything back before you have heard from us.
Free returns Return shipping is free. We provide a prepaid return label, so you do not pay anything to send the item back.
Condition of returned items Items should be unused, with all parts and instructions included, not assembled or glued, and in their original packaging. Assembled or glued kits cannot be returned unless they are faulty or damaged.
Refunds We refund the purchase price and standard delivery cost to your original payment method, at no charge, within 14 days of receiving the goods back or of receiving proof that you have sent them back, whichever is earlier. Depending on your bank, the refund may take a few more days to appear.
Faulty, damaged or incorrect items If your item arrives faulty, damaged, incorrect or with a part missing, email us within 30 days with your order number and photos. We will send a replacement part, a replacement item or a full refund. This does not affect your statutory rights.
Cancelling an order Orders are dispatched within 1 to 2 business days. To cancel before dispatch, email us as soon as possible with your order number.
Shipping and delivery Orders are dispatched within 1 to 2 business days. Delivery takes 2 to 9 business days after dispatch. You will receive a tracking link by email once your order has shipped.
Contact ARRIVEPAY LIMITED (trading as My Book Nooks) Email: arrivepayltd@gmail.com 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom